chris@portfolio:~$ cat ./resume.txt

Resume

Last updated 2026

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Christopher Collier

Lynchburg, VA 24501 // chriscollier.tech@gmail.com // (434) 329-2564 // chriscollier.dev

LinkedIn ↗ GitHub ↗

Summary

IT support professional and recent graduate with hands-on experience in end-user support, hardware troubleshooting, and software troubleshooting. Understanding of networking topology and security. Proficient across Windows, macOS, Linux, iOS, and Android. Brings extensive customer-facing experience; skilled at de-escalation, clear communication, and staying composed under pressure. Actively seeking an IT support or helpdesk role where technical skills and people skills work together.

Education

Associate of Applied Science — Information Systems Technology

Graduated May 2026

Central Virginia Community College // Lynchburg, VA

Career Studies Certificates: IT Fundamentals | IT Plus

Technical Skills

Support & Systems: Help desk ticketing (Zendesk), hardware troubleshooting & repair, desktop/laptop setup & imaging, Active Directory

Operating Systems: Windows 10/11, macOS, Linux (Ubuntu, Mint), Android, iOS

Networking: TCP/IP, DNS, DHCP, HTTP, LAN troubleshooting, routers, switches, firewalls

Productivity: Microsoft 365 (Word, Excel, Access, Teams, PowerPoint, OneNote, Outlook), Google Workspace

Languages & Dev: HTML, CSS, JavaScript, SQL/MySQL, Java, Python, GitHub, CI/CD pipelines

AI Tools & Literacy: Prompt engineering, AI-assisted code generation, image/media generation, productivity workflows; practical application in UI/UX design coursework

Experience

Web Developer / IT Consultant

2026

emcIT Consultants // Lynchburg, VA & Central Virginia Community College

  • Delivered a full production JAMstack website redesign for a business under formal client engagement structure, including timesheet submission and deliverable reporting to official oversight.
  • Led full architecture, CMS implementation (Sveltia/headless), CI/CD pipeline, contact form routing, and WCAG accessibility compliance for a live production client.

Front Desk Coordinator — Student Services

Aug 2025 – Feb 2026

Central Virginia Community College // Lynchburg, VA

  • Point of contact at the Student Services main desk: greeting and directing walk-in traffic, assisting with enrolling new and prospective students, addressing concerns and routing complex cases to appropriate staff or counselors.
  • Provided guidance for Navigate360 and SIS for students; managed communications via Microsoft Teams.

Shift Leader / Barista

Jan 2022 – Oct 2024

Starbucks // Lynchburg, VA

  • Led shift operations for a high-volume location — task coordination, team performance, training and onboarding, and safety compliance.

Kitchen Manager / Shift Lead / Bartender / Server

2008 – 2022

Various Hospitality Employers // Lynchburg, VA area

  • 14+ years of progressive experience in high-volume service environments; consistently responsible for team coordination, customer de-escalation, and prioritizing competing demands under pressure.

Volunteer Experience

Children's Martial Arts Instructor Assistant

2015 – 2017/18

Laughing Dragon Kung Fu // Charlottesville, VA

  • Assisted head instructors with three children's program age groups (4–5, 6–8, and 9–12), adapting instruction style and communication to each developmental stage.
  • Developed patience, classroom management, and the ability to break down complex techniques into clear, accessible steps — skills directly applicable to end-user training and support.